Your total satisfaction is very important to us. If you question whether a particular book is right for your needs, please call us toll-free (in the USA or Canada) at 800-431-5768. You can also e-mail us with your question or concern and we will answer your question within 24 hours or less.

All returns (except electronic media) are honored within 30 days of delivery; with reason provided, in the same condition as originally supplied. All electronic media sales are final.

There is a 20 percent restocking fee on all returned books. Return shipping costs are the responsibility of the sender.

Please call us before returning an item. Let us know the reason for any dissatisfaction so that we may learn from any mistakes, and do better for you the next time.

Damaged Items:
Inspect any opened or damaged boxes. Report damage to the carrier and file a claim. Notify us by phone or e-mail of the damage. When we receive the damaged book(s) we will ship replacements to you.

Toll Free Phone:

800-431-5768 from the U.S. or Canada

 E-mail questions or comments

Lincoln Publishing Co
5460 Pinecrest Drive
Lockport, New York 14094 USA


We are committed to protecting your privacy. The personal information and customer information collected on this site will only be used to process your order and to provide the service(s) you have requested or authorized. 

Names and information are not sold, rented, loaned, leased, traded, transferred or otherwise provided to any third party.

For each visitor to Lincoln’s website, our web server automatically recognizes only the consumer’s domain name. We use this aggregate information on what pages consumer’s access or visit. For individual visitors, we collect their name and address, telephone number; fax number, e-mail address, and payment information (e.g., payment type and billing address).

The information we collect is used to:

  • improve the content of our web pages
  • notify consumers about updates to our website
  • contact consumers for our own marketing purposes
  • notify consumers regarding order questions or status of transactions

We only disclose information when legally required to do so by governmental authorities conducting an investigation, when necessary to verify or enforce compliance with the policies governing our website and any applicable laws; or to protect against misuse or unauthorized use of Lincoln’s website.

With respect to cookies: we use cookies to record session information, such as items that consumers add to their shopping cart, to store personal preferences or to record past aggregate activity on our website to provide better service when visitors return to our site.

Lincoln Publishing uses your e-mail address to contact you with transactional order information, such as invoicing or shipping tracking numbers. For promotional e-mails, we send out notices of sales events or marketing items such as new catalog releases. We do NOT sell, rent or grant permission to any other company to use your e-mail address. If you do not want to receive promotional e-mails, let us know by e-mailing us at info@lincolnpublishing.com

If you supply us with your postal address, you may receive periodic mailings from us with information on new products, services or upcoming events. If you do not wish to receive such mailings, simply write or e-mail us at the address below.

Persons who supply us with their telephone number will only receive telephone contact from Lincoln Publishing regarding orders they have placed. We never sell, rent or grant permission to any other company to contact you by telephone.

With respect to Ad Servers: Lincoln Publishing does NOT partner with or have any special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses.

By using the Lincoln Publishing website to place an order, you allow us to collect the necessary information as explained above and use it only as described.

If at any time you need to make changes to your contact information, have any questions or concerns about any of our policies, or know of any violations to these policies, please contact us:

Toll Free Phone:
800-431-5768 from the U.S. or Canada

E-mail questions or comments

Lincoln Publishing Co
5460 Pinecrest Drive
Lockport, New York 14094 USA

Each matter will receive our prompt attention.

We hope you enjoy your time on our website and thank you for shopping with Lincoln Publishing.


The use of services from Lincoln Publishing Co., [hereafter referred to as “Provider”] constitutes agreement to these terms.

1) Account Setup / Email on file
We will setup your account after receipt of all required account information, payment receipt verification and the conclusion of all order & fraud screening processes. Providing false contact information of any kind may result in the termination of your account.

2) Content
All services provided by Provider may only be used for lawful purposes. The laws of the State of NEW YORK, and the United States of America apply.

The customer agrees to indemnify and hold harmless Provider from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Provider services, including all related equipment, networks and network devices are provided only for authorized customer use. Provider systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Provider system(s) constitutes consent to monitoring for these purposes.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

3) Payment Information
You agree to supply appropriate payment for the services received from Provider, in advance of the time period during which such services are provided. You agree that until and unless you notify Provider of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Cancellations must be done in writing via the cancellation process provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled.

As a client of Provider, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Provider provides a thirty (30) day grace period from the time the invoice is generated and when it must be paid. Provider reserves the right to change the monthly payment amount and any other charges at anytime.

4) Cancellations and Refunds
Provider reserves the right to cancel the account at any time with or without notice. Violations of the Terms of Service will waive the refund policy.

5) Indemnification
Customer agrees that it shall defend, indemnify, save and hold Provider harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Provider, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Provider against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Provider; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Provider’s server.

6) Arbitration
By using any Provider services, you agree to submit to binding arbitration. If any disputes or claims arise against Provider or its subsidiaries, such disputes will be handled by an arbitrator of Provider’s choice. An arbitrator from the American Arbitration Association will be selected. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

7) Disclaimer
Provider shall not be responsible for any damages your business may suffer. Provider makes no warranties of any kind, expressed or implied for services we provide. Provider disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Provider and its employees.

8) Disclosure to law enforcement
Provider may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

9) Changes to the TOS
Provider reserves the right to revise its policies at any time without notice.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 800-431-5768 or send us an e-mail at robm@lincolnpublishing.com.